Terms

1. What Fillara is, and is not

Fillara is a marketplace. A dental practice posts a shift with a rate; a dental professional accepts it. We are not an agency: we do not employ the professional, we do not mark up their hours, and we do not stand between them and the practice once a shift is booked.

Our fee is charged to the practice and is separate from the professional's pay. Nothing is deducted from what a professional earns.

[COUNSEL REVIEW] The marketplace characterisation, the disclaimer of an employment relationship between us and either party, and the limitation-of-liability and indemnity sections that normally accompany it.

2. Accounts and eligibility

A practice account is opened by somebody authorised to book staff and to be invoiced for them. A professional account requires the credentials for the role you intend to work, and each document is reviewed by a person before you can claim anything.

You must be 18 or over. Accounts are personal: a professional may not send somebody else to a shift they accepted.

3. Posting a shift, and claiming one

A posted shift is an offer at the rate the practice sets. It is texted to professionals who match the role, the day, the travel radius and their own minimum rate. The first eligible professional to accept it takes it — there is no shortlist and no negotiation after the fact.

A shift nobody claims costs the practice nothing. A practice may cancel an unclaimed shift at any time at no charge.

4. Hours, the two-hour minimum, and rounding

Hours are taken from the professional's clock-in and clock-out at the practice and rounded to the nearest quarter hour.

Anybody who turns up is paid for at least two hours, even if the day is called off after they arrive. This applies whatever the reason.

5. Our fee

The current fee card is published on the pricing page and is shown next to the total before a shift is posted. It is a flat amount per shift for some roles and a percentage of gross pay for others.

There is no card processing fee, no subscription, no minimum volume, and no placement or conversion fee if a practice later hires somebody permanently.

Fees are charged after the practice approves the hours, or automatically 48 hours after the shift ends if nobody has approved them. Nothing is collected at the time of posting.

6. Cancellation and the show-up guarantee

A practice cancelling more than 24 hours before the start owes nothing. Cancelling inside 24 hours, or cancelling after the professional has arrived, means the professional is paid two hours at their agreed rate. We take no fee on that amount; it goes to the professional.

A professional cancelling inside 24 hours, or not turning up, has the shift reposted to the bench immediately and the cancellation counted against their standing.

7. Pay is not clawed back

Once a professional has been paid for a shift, that money is theirs. If hours are later disputed and settled downward, the difference is refunded to the practice by us — it is never recovered from the professional's pay.

8. Timesheets, adjustments and disputes

A practice may approve a timesheet, adjust the hours, or dispute it. An unapproved timesheet is approved automatically 48 hours after the shift ends, which exists so a professional is never waiting on an office that got busy.

A dispute that nobody resolves is escalated to us after seven days.

[COUNSEL REVIEW] The dispute-resolution clause proper: what we decide, what we do not, and what happens if a party disagrees with the outcome.

9. Standing and suspension

Cancelling inside 24 hours of a shift you accepted, and failing to turn up, count against a professional's standing. Three of them pauses the account until we have spoken.

Turning down offers does not count against anybody, and neither does a credential that expired.

10. Credentials

Every credential is verified by a person before it can be used to claim work. A credential must remain valid for at least 10 days beyond the end of any shift it is used to claim, so shifts ending inside that window stop appearing for a professional whose document is expiring.

A renewal is due 15 days before a credential expires. Miss it and new offers pause; uploading the renewal lifts the pause immediately, without waiting for review.

If a credential stops covering a shift that is already booked, the shift is released and reposted where there is time to re-fill it, and handled by a person where there is not. This is not counted against the professional's standing.

11. Promotions

A promotional offer applies only while it is published and only to the number of shifts it names, counted from a practice's first settled shift. Where offers overlap, the more generous one applies. An offer that has ended is removed from the site; it is never honoured silently after it closes, and never withdrawn silently before.

12. Payment terms and credit

Reserved. Practices are currently charged by bank transfer at the time the hours are approved.

[COUNSEL REVIEW] Reserved for invoicing and credit terms — net terms, late payment, collections. Nothing here is live yet; this section is a placeholder so the numbering does not move when it is.

13. Worker classification

How a professional working through this marketplace is classified in Nevada is with our attorney. We would rather leave this section open than state an answer we might have to correct — ask us before your first shift and we will tell you exactly how this market is set up.

[COUNSEL REVIEW] Pending a Nevada-specific ruling. Nevada's statutory conclusive independent-contractor presumption (NRS 608.0155) is the question in front of counsel. Do not fill this in from the general case.

14. Changes, and the law that applies

We will post a dated update here when these terms change, and tell affected practices and professionals directly when a change affects money.

[COUNSEL REVIEW] Governing law and venue, notice mechanics, arbitration or its absence, and how acceptance of changed terms is obtained.